I needed a Home Depot purchased water heater installed. I was met at the door by Chris from Crew2. He was friendly and informative throughout the installation. He worked quickly, was professional and in good spirits the entire time. Needless to say, I would highly recommend Crew2, if all personnel are this good. Thanks Chris..!!
Very professional, quick and quality work.
Joe called the day of installation to verify measurements and found we had ordered the wrong size, reordered and still was able to get installed that day. They were there in the time window and did the job in a timely and professional manner. Job well done by Joe & Gina
We were very satisfied... We had mistakenly told Home Depot that our old water heater was gas, rather than electric. He found out that our old water heater was electric, so quickly took the new gas heater back and brought us an electric one. He also arranged for the electrician to come.
Kristi from Crew2 was of great help in picking the right Rheem water heater to match the model I was replacing because of a slow leak. Picking one that was on hand helped tremendously with the schedule - two days from order to "installation complete". Darrell also simply could not have been better! He delivered the unit during Thursday's snow storm, kept everything tidy as he came in and out from the townhouse. His work was completed - flawlessly - inside of 90 minutes. And this included training time and info about how the inspection was to he handled. This has been scheduled for next Thursday, the final, final step. My congratulations to the entire Home Depot team who put this service together and implemented it SO WELL.
Today my gas hot water heater was replaced by Chad and Dustin. I am very please with everything and they were both very polite and respectful. I will definitely be a returning customer. Thank you again for everything
Hector stayed in touch and even made it days early. Very nice, efficient and did great work.
The installation team--Joel and Gina--were really great! They were quick, friendly, kept me really well informed, and left the area very clean. I really appreciate the job they did. Great service!
They efficiently and clearly communicated my install options and costs. They arranged the installation of my new water heater and the removal of my old water heater. The plumber completed the installation within 2 hours at the cost estimated. (My house is only 20 years old so my ventilation, gas line and water shut off were all up to code so no extra plumbing costs were required.)
Greg was very nice and did an awesome job!
The installation went great. The Crew2 installer was a professional who done an outsanding job. Thanks for a job well done!
The Crew2 group were great and the installer was knowledgeable and friendly.
Had all new wood flooring and carpets; Joe and Gina were took care to make sure they were very careful. Job was done quickly and well. Very happy with purchase and install.
We were very satisfied with Jeff... He was on time, very professional, friendly, did his work efficiently and thoroughly. He was careful not to damage or make any kind of mess in our home. I would recommend Jeff always. Took time to point out things we should know and beware of with our new water heater.
The installer was prompt, professional, cleaned up after he was done, and was fast. Very satisfied.
Great experience from the first contact with Amanda through the installation process. Process was smooth and professional. Thanks!
Water Heaters Plus did a great job installing my new water heater. They were on time, professional, neat, polite, and explained what they planned to do. They were easy to talk to. I would use them again.
The process was super easy. I did not even have to pick up the water heater. In fact I did everything over the phone. the installation team was great. Great communication. The installer was on time and explained all I needed to know about the water heater and what he would have to do. Crew2 was very professional and friendly. I would certainly use this service again.
Chad and his assistant displayed great customer service skills and explained to me the process involved and asked if I had any questions. They were both efficient and thorough and I am extremely satisfied with their work.
Prompt, efficient, friendly and informative service was provided by Don and coworker.
Very professional crew.
The installer was very polite he arrived on time. He did a good job. I am very pleased.
Joe and Gina were outstanding. They installed our water heater within 48 hours of purchase. They did a wonderful job explaining everything. We couldn't have been happier. Extremely polite and professional. Outstanding job!
Crew2 is the best so far that I have someone come and do installation. Don was wonderful when he install my water heater.
I had my water heater installed same day, and they were fast, clean, and efficient.
The workers were very friendly, nice and serious about getting the job done. Excellent service, Thanks for your help!!!
Installation crew arrived on time, was professional, friendly, took time to explain what he was doing, reviewed paperwork thoroughly.
We had a new water heater installed by Joe and Gina. We were extremely satisfied with the care they took in installing, cleaning up and removal of the old water heater. They were very friendly, efficient and professional. We would gladly have them service any future needs we may have. Thank you!
I called Home Depot for same day hot water heater install. They referred us to Crew2. They were very professional, polite and and efficient. The gentleman came to our house 4 hours after our initial phone call and installed the new water heater. Very neat and tidy. Would highly recommend. Possibly look into them when time comes for other items needed in our house.
After spending 6 hours on the phone with Rheem, they determined our gas water heater needed to be replaced. Rheem gave me 3 options.... 1st option was to have us drain and disconnect the tank, take it back to Home Depot buy a new tank and reinstall, uhh no I am not a plumber nor am I certified to be messing with natural gas lines, 2nd was to call a plumber to come to our home and replace it, pay the bill then wait for reimbursement...seriously ? I dont have that kind of money to float for who knows how long, 3rd was to wait 3 days for Rheem to send their installer. I was on my last nerve, so I decided to call Home Depot and within an hour I recieved a phone call from the Crew2 team. I explained the 3 options given to me by Rheem and then the gentleman from Crew2 asked a few more questions, after which he asked if he could call me back. The next call from Crew2 was them asking me if someone would be home from noon to 4 for the installation of our new water heater. Crew2 went above and beyond my expectations by contacting Rheem directly! Thank you and your team so much for hot water! _
Tony was very professional, polite, and we could not have asked for any better service.
Joe and Gina did an awesome job at installing my water heater. I switched from electric to gas. I wanted to have someone come out before the install to make sure the heater I picked would work and if I needed a power vent or not. Joe did a great job in explaining all the questions I had and put any doubts I had to rest. They called to let me know they were on the way the day of the install. No problems during or after install. I did not have to clean up after them either. The entire process was great. Would work with them again.
Joe and Gina were prompt. Very informative! Cleaned up well. No extra charges. Would request them anytime. Highly recommend them!!!
Doug & Tanya W.
Hi. We had a water heater installed by Joe and Gina yesterday... I just wanted to say they did a fabulous job. They were very professional and friendly and kept Everything clean. We will certainly use Home Depot and Crew2 if we need anything else installed in the future.
Tony was the tech that installed our new water heater. He was very professional, friendly and courteous. We have had several techs from other companies and he, without a doubt was outstanding
John & Carmen P.
We were so pleased by the speed of scheduling, the quality of workmanship, and the kindness of the young man - Tony. We will tell everyone how happy we are with crew2 and Home Depot for having such an outstanding partner for customers! Thank you
Crew2's Neferti was extremely helpful in setting up the project.
We decided to use Crew2 through Home Depot because their quoted cost to install a water heater was unbelievable compared to several plumbers we contacted. Our experience with Crew2 was great. We were called within the two hour window when they said they would and Dave arrived within the time quoted. Dave was great and very personable. After looking over the existing water heater he explained what he will replace and that the estimated cost would not change and asked if we had any questions. When all was finished the floor was cleaner then when he started. The installation was first class. He even wiped down the heater of finger prints to make it look just out-of-the-box. To me this shows attention to detail, it also indicates professionalism and pride-of-ownership that Dave and the Crew2 take seriously. Job well done!
Joe & Gina came on time to install the water heater. They called in advance asking for a picture of existing water heater before they went to pick up the water heater to ensure what I selected is the correct on. Jointly they work well. They did thorough job removing the old one and installing new one. Cleaned up after. Was very professional and friendly. I will definitely contact them for future plumbing work.
Joe and Gina with Crew2 were very friendly and easy to work with. Very helpful. Highly recommend them!
Adam installed my water heater. Called before he came. Installed it without any problems. Showed me features on it and what to do for if any problems arise. Left no mess. Job well done!!
Jamison was extremely professional and helpful. He did a great job from start to finish.
Needed a new water heater on an emergency basis. The existing water heater sprung a leak and filling the basement. Tip: I needed to place a phone call after filling out the online form, as I was expecting a call but none came. Once I connected with CREW2 staff, they helped set everything up--however the first person did not have it all set up right. Thankfully, I got a call and another CREW2 staff who saw the record was off, and he helped get it set up right. The plumbing contractor was punctual and got the job done quickly. Within 48 hours of my call I had a new water heater and was all set. All said, I am thankful to have the help and despite my hesitation at trying this service am happy with the results.
Just wanted to tell you Greg and Kyle did a marvelous job for me - quick, pleasant and clean. Couldn
Chad Flack was our installer. Professional, polite, easy to talk to. Did an excellent job explaining and installing our water heater, removing the old one, couldn't be more satisfied. Thanks Chad!
Chad did an excellent job! He was very friendly and helpful.
The installers were great, got here when they said they would. It was a pleasurable experience.
Chad at the Castleton Store was extremely helpful in coordinating the order and installation with the Crew2 Team. Thanks, Chad!
Simco went the extra mile taking car ein replacing my water heater. It was a tight space they worked in, answered all my questions, and cleaned up after themselves. I'm so glad to have an up to code tank and hot water again.
Just had Joe and Brandon replace my water heater - they did a great job! They were very friendly and helpful, they arrived right near the beginning of the time window I was given, and they got the job done in just over 2 hours. They also were very happy to answer questions and help me get a better understanding of the how the system works. I'll definitely be going back to Home Depot installation services for this kind of work!
Don & Judy K.
Our new water heater was installed this morning by Joe and Gina. We couldn
Chad is so friendly and a nice guy.
It was a little tough, the water heater we ordered had same delivery/installation. Worked great for less than 24 hours. It ended up having to be replaced in its entirety due to a malfunction control panel display that manufacturer lag in sending out a control panel replacment? The display stopped working. We called HD, Crew2 had someone out the very next day to double check their install and electricity going to the water heater was confirmed. We had to call the manufacturer tech support, who would only talk to the contracted plumber, but that was after the fact. The technician had left already, and the manufacturer support team never offered to get back with us in regards to the status. Home Depot and their contractors followed up with us so much we couldn't keep up with them. They saved the customer relationship and followed through with another water heater replacement, within 24 hours. Now that is service kept! Thank you for all your hard work, Crew2 and kidos to Michael Williams!
Please pass on a "thank you" to Jeff and Adam. They were on time, very courteous, and answered all my questions to my satisfaction, They installed my water heater efficiently and cleaned the area when they were done. Again, thank you to Jeff and Adam. Keep up the good work!
Was extremely satisfied with the two people that installed our water heater Joe and Gina. Had problems with the Home Depot employees. We were suggested to pay for the water heater ahead of time to make sure there was one there when we installed it. It was a big mess because it was done different than usually. We bought the new one and was told we would get a store credit. Well I ? this that wouldn't the old one and new one be exchanged. It didn't make any sense. If I would of known it would cause so much confusion I wouldn't of done it this way. It wasn't my idea to do this way but I was suggested to do it that way so we could make sure there was a water heater in the store on installation day. It was extremely frustrating.
The plumber was thorough and took pride in his work. The charges for supporting plumbing were MUCH lower than the estimates I obtained from other local plumbers. The Rheem water heater had the features I wanted that I could not find from other manufacturers: electronic ignition, WI FI, and an electric damper cover. I was very surprised how accessible and efficient the CREW staff were in understanding my needs and scheduling the work via telephone. The Home Depot website had all the information I needed (specifications, manuals, brochures) to select the right water heater for the project.
Don & Judy K.
Our new water heater was installed this morning by Joe and Gina. We couldn
The plumbers were great to work with; experienced, fast and professional. they were neat and left the work area very clean.
Outstanding service from Simco Plumbing!!! Hottest day of year so far and hot water tank goes!!! Don and his assistant were wonderful!!! Very respectful of my home and to me!! Explained all the work so I could understand!!! So thankful they were available to help me!
Joe and Gina installed a new water heater at my home on 6/25/18. They arrived at the appointed time prepared to get to work. Joe the service specialist explained to me what they were going to do and began work immediately. They finished their work in a timely manner, cleaned up after they were done and explained to me at the end, what service they had performed.
Joe & Gina installed my water heater. They did a great job. They were very informative and took excellent care of our home.
All I can say was that the customer service was excellent, communication was great and Daniel Moore who installed our hot water heater and removed the old one was a true professional. He was pleasant to do business with. I really had no complaints.
Shane was professional, thorough and created a great experience. I would highly recommend Shane to others. Shane was an employee of Crew2, who is a contractor for Home Depot. Excellent experience!
I wanted you to know you have a great employee in Daniel. He called ahead of time, (twice) and showed up on time for delivery. He was very professional and cleaned up any mess he made getting my old water heater out. He was quick to install the new unit and very patient in explaining the features of the new unit. Very pleased with the whole experience from shopping on line, ordering by phone from Home Depot and all communication from the installation company. Thank you again for the quick and professional service.
Jeff was on time, very nice & professional. Cleaned everything up, very clearly explained how the water heater functions. We are extremely satisfied!
Joe and Gina were fabulous! I was extremely satisfied! Courteous, professional, easy to talk to, clear directions on product given. Cleaned up after the job, and completed the job in a timely manner. I could not of asked for better service. Wonderful to see a woman in the trades! (I am a licensed electrician, so I notice these things.) Job well done by both! Thank you!
Outstanding service!!! Hottest day of year so far and hot water tank goes!!! Don and his assistant were wonderful!!! Very respectful of my home and to me!! Explained all the work so I could understand!!! So thankful they were available to help me!
Joe and Gina installed a new water heater at my home... They arrived at the appointed time prepared to get to work. Joe the service specialist explained to me what they were going to do and began work immediately. They finished their work in a timely manner, cleaned up after they were done and explained to me at the end, what service they had performed.
Needed water heater fast: The in store personnel were very helpful and gave good advice for making a proper decision. No effort to upsell, just the facts and discussion to make the proper match. Got everything sorted out by mid morning and installation was scheduled by early afternoon! The best news was that it was $400 cheaper than any other quote!! The plumbing service guy was great! He was professional, careful, and answered any questions I had thoroughly and with clarity. Overall great experience.
Joe & Gina installed water heater. They did a great job. They were very informative and took excellent care of our home.
Very pleased with the whole experience from shopping on line, ordering by phone from Home Depot and all communication from the installation company. Thank you again for the quick and professional service.
Jeff was on time, very nice and professional. Cleaned everything up, very clearly explained how the water heater functions. We are extremely satisfied!
Joe and Gina did a great job installing our new water heater and removing the old one. They even call prior to our appointment to confirm the water heater they were delivering was the correct size. To his efficiency, Joe's hunch was right on the money that the heater he had was to large and he quickly made the arrangements to get the right size heater and we were able to keep the appointment we had set up. They were very friendly and extremely efficient. We would be honored to have them provide us service again.
Joe and Gina were fabulous! I was extremely satisfied! Courteous, professional, easy to talk to,clear directions on product given. Cleaned up after the job, and completed the job in a timely manner. I could not of asked for better service. Wonderful to see a woman in the trades! (I am a licensed electrician, so I notice these things.) Job well done by both! Thank you!
Joe and Gina were a super team that got our new water heater installed a Saturday evening when other companies wouldn
Paul was quick and experienced and we are very pleased.
We are extremely happy with the installation of our Rheem water heater by Joe & Gina of Installation Management this week. They let us know when they would arrive, removed the old and installed the new heater very quickly, gave me instructions, answered my questions and left the area cleaner than they found it. And were a pleasure to work with.
Joe and Gina were extremely professional and finished installing our water heater quickly but competently. We were so delighted that we could get same day service since going without hot water is a MAJOR inconvenience. (Joe joked that he and Gina should wear capes LOL - they really did "save the day" for us.) They were very friendly and knowledgeable and we are so pleased with their work.
Matt C was the installer. He did a great job!
Joe & Terry did a great job installing new water heater & removing old one
I was amazed how quickly my water heater was replaced. Saturday morning 8am I made a call. 11:30am that same day job is all done. Thank You for the quick and friendly service.
The installer did a great job. His name was Josh. He was very personable, helpful, friendly, and informative. While I felt like I lingered around annoyingly, he welcomed my presence and explained the entire process on every step of what he was doing.
Bought and had installed a Energy Star water heater. They sent Z-Rite plumbing and Kevin installd it on 12/29/14. He and his partner were perfect plumbers who removed the old tank, installed the new one ad cleaned up after working. He was an all around great worker. A 10 or 11 rating easily.
I'd like to thank Ray for his excellent customer service at the installation on 12/27 at the property I own
Installer (Greg) called ahead to say when he'd arrive, arrived on time, and completed the job quickly. I appreciated his professionalism.
We called, they came, installation was quick and superbly done by Kyle. He explained the job he did and made our holidays worry free. We give him a 20 out of a possible scoring of 10. Thanks.
Champion pluming employee Darnell installed a hot water heater for me. He was friendly and informative about the instillation, was careful to protect flooring when moving materials and left the work site neat and clean when he was finished with the install. I am very pleased with the work Darnell did for me.
I just want to report that we had an excellent experience today with Ben who installed a Home Depot water heater in our basement. He was very friendly, courteous, informative, instructive and efficient. We would rate him at a 10+.
I recently had a new water heater installed by Crew2-Installer: Greg B. I was completely satisfied with Greg's installation-on a scale of 1 to 10 I would give him a 10+! Thank you Crew2!
He did a fantastic job and I give him 11's across the board. He was courteous, professional, and did not mind me watching and learning how to install a water heater.
I recently had a new water heater installed this morning and wanted to complement the repair team on a fast and professional install and cleanup. The team of Tanner and JC from Champion Plumbing were outstanding!
Kyle installed a water heater today and I would rate the installation an 11. Kyle was friendly, professional, knowledgeable and got the job done quick.
Nice crew to work with during the installation of a new water heater, the day before thanksgiving.
Hello, I would rate Ben with Champion Pluming an 11+ for the work he did in our home.
Darnell was wonderful and I would highly recommend him.
I had a great experience yesterday with Troy and Matt (?) installing my water heater -- they were friendly, professional, and efficient. I will definitely recommend you if I know anyone else in need of a water heater.
Could not be any happier with the installation of our water heater by Ben from Champion Plumbing.Total professional. If it was possible to give a 15rating he would get that rating! Thanks Ben.
Wanted to say great job by Nick, he treated the house like it was his own & very polite. Answered all my questions, no matter how dumb they might have sounded. I would definitely recommend you to others.
Did a nice job on the installation. Met my expectations.Thank You.