Water Heater Reviews

Harry S.

Extremely Satisfied

After spending 6 hours on the phone with Rheem, they determined our gas water heater needed to be replaced. Rheem gave me 3 options.... 1st option was to have us drain and disconnect the tank, take it back to Home Depot buy a new tank and reinstall, uhh no I am not a plumber nor am I certified to be messing with natural gas lines, 2nd was to call a plumber to come to our home and replace it, pay the bill then wait for reimbursement...seriously ? I dont have that kind of money to float for who knows how long, 3rd was to wait 3 days for Rheem to send their installer. I was on my last nerve, so I decided to call Home Depot and within an hour I recieved a phone call from the Crew2 team. I explained the 3 options given to me by Rheem and then the gentleman from Crew2 asked a few more questions, after which he asked if he could call me back. The next call from Crew2 was them asking me if someone would be home from noon to 4 for the installation of our new water heater. Crew2 went above and beyond my expectations by contacting Rheem directly! Thank you and your team so much for hot water! _

Greg W.

Extremely Satisfied

Tony was very professional, polite, and we could not have asked for any better service.

Heather P.

Extremely Satisfied

Joe and Gina did an awesome job at installing my water heater. I switched from electric to gas. I wanted to have someone come out before the install to make sure the heater I picked would work and if I needed a power vent or not. Joe did a great job in explaining all the questions I had and put any doubts I had to rest. They called to let me know they were on the way the day of the install. No problems during or after install. I did not have to clean up after them either. The entire process was great. Would work with them again.

Michael L.

Extremely Satisfied

Joe and Gina were prompt. Very informative! Cleaned up well. No extra charges. Would request them anytime. Highly recommend them!!!

Doug & Tanya W.

Extremely Satisfied

Hi. We had a water heater installed by Joe and Gina yesterday... I just wanted to say they did a fabulous job. They were very professional and friendly and kept Everything clean. We will certainly use Home Depot and Crew2 if we need anything else installed in the future.

Donald S.

Extremely Satisfied

Tony was the tech that installed our new water heater. He was very professional, friendly and courteous. We have had several techs from other companies and he, without a doubt was outstanding

John & Carmen P.

Extremely Satisfied

We were so pleased by the speed of scheduling, the quality of workmanship, and the kindness of the young man - Tony. We will tell everyone how happy we are with crew2 and Home Depot for having such an outstanding partner for customers! Thank you

Anonymous

Very Satisfied

Crew2's Neferti was extremely helpful in setting up the project.

Jim L.

Extremely Satisfied

We decided to use Crew2 through Home Depot because their quoted cost to install a water heater was unbelievable compared to several plumbers we contacted. Our experience with Crew2 was great. We were called within the two hour window when they said they would and Dave arrived within the time quoted. Dave was great and very personable. After looking over the existing water heater he explained what he will replace and that the estimated cost would not change and asked if we had any questions. When all was finished the floor was cleaner then when he started. The installation was first class. He even wiped down the heater of finger prints to make it look just out-of-the-box. To me this shows attention to detail, it also indicates professionalism and pride-of-ownership that Dave and the Crew2 take seriously. Job well done!

Susanna K.

Extremely Satisfied

Joe & Gina came on time to install the water heater. They called in advance asking for a picture of existing water heater before they went to pick up the water heater to ensure what I selected is the correct on. Jointly they work well. They did thorough job removing the old one and installing new one. Cleaned up after. Was very professional and friendly. I will definitely contact them for future plumbing work.

Chad T.

Extremely Satisfied

Joe and Gina with Crew2 were very friendly and easy to work with. Very helpful. Highly recommend them!

Janet

Extremely Satisfied

Adam installed my water heater. Called before he came. Installed it without any problems. Showed me features on it and what to do for if any problems arise. Left no mess. Job well done!!

Bridget P.

Extremely Satisfied

Jamison was extremely professional and helpful. He did a great job from start to finish.

Adam

Very Satisfied

Needed a new water heater on an emergency basis. The existing water heater sprung a leak and filling the basement. Tip: I needed to place a phone call after filling out the online form, as I was expecting a call but none came. Once I connected with CREW2 staff, they helped set everything up--however the first person did not have it all set up right. Thankfully, I got a call and another CREW2 staff who saw the record was off, and he helped get it set up right. The plumbing contractor was punctual and got the job done quickly. Within 48 hours of my call I had a new water heater and was all set. All said, I am thankful to have the help and despite my hesitation at trying this service am happy with the results.

Cathy B.

Extremely Satisfied

Just wanted to tell you Greg and Kyle did a marvelous job for me - quick, pleasant and clean. Couldn

Mel F.

Extremely Satisfied

Chad Flack was our installer. Professional, polite, easy to talk to. Did an excellent job explaining and installing our water heater, removing the old one, couldn't be more satisfied. Thanks Chad!

David A.

Extremely Satisfied

Chad did an excellent job! He was very friendly and helpful.

Steve S.

Extremely Satisfied

The installers were great, got here when they said they would. It was a pleasurable experience.

Anonymous

Extremely Satisfied

Chad at the Castleton Store was extremely helpful in coordinating the order and installation with the Crew2 Team. Thanks, Chad!

Vresida R.

Extremely Satisfied

Simco went the extra mile taking car ein replacing my water heater. It was a tight space they worked in, answered all my questions, and cleaned up after themselves. I'm so glad to have an up to code tank and hot water again.

Craig N.

Extremely Satisfied

Just had Joe and Brandon replace my water heater - they did a great job! They were very friendly and helpful, they arrived right near the beginning of the time window I was given, and they got the job done in just over 2 hours. They also were very happy to answer questions and help me get a better understanding of the how the system works. I'll definitely be going back to Home Depot installation services for this kind of work!

Don & Judy K.

Extremely Satisfied

Our new water heater was installed this morning by Joe and Gina. We couldn

Ande U.

Extremely Satisfied

Chad is so friendly and a nice guy.

Anonymous

Extremely Satisfied

It was a little tough, the water heater we ordered had same delivery/installation. Worked great for less than 24 hours. It ended up having to be replaced in its entirety due to a malfunction control panel display that manufacturer lag in sending out a control panel replacment? The display stopped working. We called HD, Crew2 had someone out the very next day to double check their install and electricity going to the water heater was confirmed. We had to call the manufacturer tech support, who would only talk to the contracted plumber, but that was after the fact. The technician had left already, and the manufacturer support team never offered to get back with us in regards to the status. Home Depot and their contractors followed up with us so much we couldn't keep up with them. They saved the customer relationship and followed through with another water heater replacement, within 24 hours. Now that is service kept! Thank you for all your hard work, Crew2 and kidos to Michael Williams!

Marie W.

Extremely Satisfied

Please pass on a "thank you" to Jeff and Adam. They were on time, very courteous, and answered all my questions to my satisfaction, They installed my water heater efficiently and cleaned the area when they were done. Again, thank you to Jeff and Adam. Keep up the good work!

Lori G.

Extremely Satisfied

Was extremely satisfied with the two people that installed our water heater Joe and Gina. Had problems with the Home Depot employees. We were suggested to pay for the water heater ahead of time to make sure there was one there when we installed it. It was a big mess because it was done different than usually. We bought the new one and was told we would get a store credit. Well I ? this that wouldn't the old one and new one be exchanged. It didn't make any sense. If I would of known it would cause so much confusion I wouldn't of done it this way. It wasn't my idea to do this way but I was suggested to do it that way so we could make sure there was a water heater in the store on installation day. It was extremely frustrating.

Anonymous

Extremely Satisfied

The plumber was thorough and took pride in his work. The charges for supporting plumbing were MUCH lower than the estimates I obtained from other local plumbers. The Rheem water heater had the features I wanted that I could not find from other manufacturers: electronic ignition, WI FI, and an electric damper cover. I was very surprised how accessible and efficient the CREW staff were in understanding my needs and scheduling the work via telephone. The Home Depot website had all the information I needed (specifications, manuals, brochures) to select the right water heater for the project.

Don & Judy K.

Extremely Satisfied

Our new water heater was installed this morning by Joe and Gina. We couldn

Carl K.

Extremely Satisfied

The plumbers were great to work with; experienced, fast and professional. they were neat and left the work area very clean.

Janell E.

Extremely Satisfied

Outstanding service from Simco Plumbing!!! Hottest day of year so far and hot water tank goes!!! Don and his assistant were wonderful!!! Very respectful of my home and to me!! Explained all the work so I could understand!!! So thankful they were available to help me!

AJ J.

Extremely Satisfied

Joe and Gina installed a new water heater at my home on 6/25/18. They arrived at the appointed time prepared to get to work. Joe the service specialist explained to me what they were going to do and began work immediately. They finished their work in a timely manner, cleaned up after they were done and explained to me at the end, what service they had performed.

Lawrence S.

Extremely Satisfied

Joe & Gina installed my water heater. They did a great job. They were very informative and took excellent care of our home.

Mike

Extremely Satisfied

All I can say was that the customer service was excellent, communication was great and Daniel Moore who installed our hot water heater and removed the old one was a true professional. He was pleasant to do business with. I really had no complaints.

Anonymous

Extremely Satisfied

Shane was professional, thorough and created a great experience. I would highly recommend Shane to others. Shane was an employee of Crew2, who is a contractor for Home Depot. Excellent experience!

Mike M.

Extremely Satisfied

I wanted you to know you have a great employee in Daniel. He called ahead of time, (twice) and showed up on time for delivery. He was very professional and cleaned up any mess he made getting my old water heater out. He was quick to install the new unit and very patient in explaining the features of the new unit. Very pleased with the whole experience from shopping on line, ordering by phone from Home Depot and all communication from the installation company. Thank you again for the quick and professional service.

Anonymous

Extremely Satisfied

Jeff was on time, very nice & professional. Cleaned everything up, very clearly explained how the water heater functions. We are extremely satisfied!

Diane K.

Extremely Satisfied

Joe and Gina were fabulous! I was extremely satisfied! Courteous, professional, easy to talk to, clear directions on product given. Cleaned up after the job, and completed the job in a timely manner. I could not of asked for better service. Wonderful to see a woman in the trades! (I am a licensed electrician, so I notice these things.) Job well done by both! Thank you!

Janell E.

Extremely Satisfied

Outstanding service!!! Hottest day of year so far and hot water tank goes!!! Don and his assistant were wonderful!!! Very respectful of my home and to me!! Explained all the work so I could understand!!! So thankful they were available to help me!

AJ J.

Extremely Satisfied

Joe and Gina installed a new water heater at my home... They arrived at the appointed time prepared to get to work. Joe the service specialist explained to me what they were going to do and began work immediately. They finished their work in a timely manner, cleaned up after they were done and explained to me at the end, what service they had performed.

Don

Extremely Satisfied

Needed water heater fast: The in store personnel were very helpful and gave good advice for making a proper decision. No effort to upsell, just the facts and discussion to make the proper match. Got everything sorted out by mid morning and installation was scheduled by early afternoon! The best news was that it was $400 cheaper than any other quote!! The plumbing service guy was great! He was professional, careful, and answered any questions I had thoroughly and with clarity. Overall great experience.

Lawrence S.

Extremely Satisfied

Joe & Gina installed water heater. They did a great job. They were very informative and took excellent care of our home.

Mike M.

Extremely Satisfied

Very pleased with the whole experience from shopping on line, ordering by phone from Home Depot and all communication from the installation company. Thank you again for the quick and professional service.

Anonymous

Extremely Satisfied

Jeff was on time, very nice and professional. Cleaned everything up, very clearly explained how the water heater functions. We are extremely satisfied!

Deb H.

Extremely Satisfied

Joe and Gina did a great job installing our new water heater and removing the old one. They even call prior to our appointment to confirm the water heater they were delivering was the correct size. To his efficiency, Joe's hunch was right on the money that the heater he had was to large and he quickly made the arrangements to get the right size heater and we were able to keep the appointment we had set up. They were very friendly and extremely efficient. We would be honored to have them provide us service again.

Diane K.

Extremely Satisfied

Joe and Gina were fabulous! I was extremely satisfied! Courteous, professional, easy to talk to,clear directions on product given. Cleaned up after the job, and completed the job in a timely manner. I could not of asked for better service. Wonderful to see a woman in the trades! (I am a licensed electrician, so I notice these things.) Job well done by both! Thank you!

Tom J.

Extremely Satisfied

Joe and Gina were a super team that got our new water heater installed a Saturday evening when other companies wouldn

Charles P.

Extremely Satisfied

Paul was quick and experienced and we are very pleased.

Marvin R.

Extremely Satisfied

We are extremely happy with the installation of our Rheem water heater by Joe & Gina of Installation Management this week. They let us know when they would arrive, removed the old and installed the new heater very quickly, gave me instructions, answered my questions and left the area cleaner than they found it. And were a pleasure to work with.

Shari M.

Extremely Satisfied

Joe and Gina were extremely professional and finished installing our water heater quickly but competently. We were so delighted that we could get same day service since going without hot water is a MAJOR inconvenience. (Joe joked that he and Gina should wear capes LOL - they really did "save the day" for us.) They were very friendly and knowledgeable and we are so pleased with their work.

Karen S.

Extremely Satisfied

Matt C was the installer. He did a great job!

Frank W.

Extremely Satisfied

Joe & Terry did a great job installing new water heater & removing old one

Steven N.

Extremely Satisfied

I was amazed how quickly my water heater was replaced. Saturday morning 8am I made a call. 11:30am that same day job is all done. Thank You for the quick and friendly service.

Paul G.

Extremely Satisfied

The installer did a great job. His name was Josh. He was very personable, helpful, friendly, and informative. While I felt like I lingered around annoyingly, he welcomed my presence and explained the entire process on every step of what he was doing.

Richard R.

Extremely Satisfied

Bought and had installed a Energy Star water heater. They sent Z-Rite plumbing and Kevin installd it on 12/29/14. He and his partner were perfect plumbers who removed the old tank, installed the new one ad cleaned up after working. He was an all around great worker. A 10 or 11 rating easily.

Deborah T.

Extremely Satisfied

I'd like to thank Ray for his excellent customer service at the installation on 12/27 at the property I own

Dan L.

Extremely Satisfied

Installer (Greg) called ahead to say when he'd arrive, arrived on time, and completed the job quickly. I appreciated his professionalism.

Michael S.

Extremely Satisfied

We called, they came, installation was quick and superbly done by Kyle. He explained the job he did and made our holidays worry free. We give him a 20 out of a possible scoring of 10. Thanks.

John T.

Extremely Satisfied

Champion pluming employee Darnell installed a hot water heater for me. He was friendly and informative about the instillation, was careful to protect flooring when moving materials and left the work site neat and clean when he was finished with the install. I am very pleased with the work Darnell did for me.

Steve C.

Extremely Satisfied

I just want to report that we had an excellent experience today with Ben who installed a Home Depot water heater in our basement. He was very friendly, courteous, informative, instructive and efficient. We would rate him at a 10+.

Desiree S.

Extremely Satisfied

I recently had a new water heater installed by Crew2-Installer: Greg B. I was completely satisfied with Greg's installation-on a scale of 1 to 10 I would give him a 10+! Thank you Crew2!

Andreas N.

Extremely Satisfied

He did a fantastic job and I give him 11's across the board. He was courteous, professional, and did not mind me watching and learning how to install a water heater.

Hal M.

Extremely Satisfied

I recently had a new water heater installed this morning and wanted to complement the repair team on a fast and professional install and cleanup. The team of Tanner and JC from Champion Plumbing were outstanding!

Cindy G.

Extremely Satisfied

Kyle installed a water heater today and I would rate the installation an 11. Kyle was friendly, professional, knowledgeable and got the job done quick.

Shari M.

Extremely Satisfied

Nice crew to work with during the installation of a new water heater, the day before thanksgiving.

Annette C.

Extremely Satisfied

Hello, I would rate Ben with Champion Pluming an 11+ for the work he did in our home.

David S.

Extremely Satisfied

Darnell was wonderful and I would highly recommend him.

Mike S.

Extremely Satisfied

I had a great experience yesterday with Troy and Matt (?) installing my water heater -- they were friendly, professional, and efficient. I will definitely recommend you if I know anyone else in need of a water heater.

Dave E.

Extremely Satisfied

Could not be any happier with the installation of our water heater by Ben from Champion Plumbing.Total professional. If it was possible to give a 15rating he would get that rating! Thanks Ben.

Phillip M.

Extremely Satisfied

Wanted to say great job by Nick, he treated the house like it was his own & very polite. Answered all my questions, no matter how dumb they might have sounded. I would definitely recommend you to others.

Larry T.

Extremely Satisfied

Did a nice job on the installation. Met my expectations.Thank You.

Frankie V.

Extremely Satisfied

i give them guys an ( 11 ) out of 1-10 mark and Dave from crew2.. They install my hot. Water heater today in Lakegrove n. Y. Thank. So much for your work and skills. You guys save the day for me and my family

Tim L.

Extremely Satisfied

Just wanted to drop a note letting you know that Ben from Crew2 did a wonderful job installing our water heater from Home Depot. On a scale from 1 to 10 we would give him and your service a "15". We are definitely calling these guys back for our future remodeling projects.

Stan E.

Extremely Satisfied

This is to let you know that Ben did an excellent job on installing our new heater. He definitely earned an 11 rating.

Bruce F.

Extremely Satisfied

These guys installed my water heater in a very tight spot. They were earlier then planned which was awesome, very polite ,very clean. Original quote did not go up. Nice to see their are companies out there you can depend on. I will recommend them to everyone I know. Thank you tanner and nick!!!

Craig W.

Extremely Satisfied

First rate service and great personnel. We give the installer BEN a 10++ for his knowledge, efficiency and customer service. The whole experience from the first phone call to the completion of the work was wonderful. We were not out of Hot water for long. Great Job.

William T.

Extremely Satisfied

I recently had my new water heater installed by Champion Plumbing through Home Depot and Crew2.

Jake B.

Extremely Satisfied

Greg B. came out to Jackson, WI to install my water heater today, and I just wanted to follow up and say what a fantastic job he did. Right from the start, he was very courteous and friendly, and explained exactly what he needed to do. My existing water heater was extremely difficult to drain (due to a complete calcium obstruction), but he worked through the issues with no complaints or hesitation. The entire experience was painless from my perspective, so please pass along my sincere thanks to Greg, and know that I will certainly recommend your services to friends and family in the future. I could not be more pleased with the result.

Alvindee

Extremely Satisfied

He was very concerned about doing a goob job and cleaned up immaculately.

Scott

Extremely Satisfied

Very nice friendly guy.

Arthur

Extremely Satisfied

They were very nice young men. And the young man who came by to repair it was nice as well. You could not have any more caring or compassionate people. They were well dressed as well.

Julia

Extremely Satisfied

They were good and polite.

Yolanda

Extremely Satisfied

They did fine and came back out and fixed the problem noticed by the city inspector.

Daniel

Extremely Satisfied

They did a very good job.

Georgie

Extremely Satisfied

They came on time and did exactly what they said they would.

Rashad

Extremely Satisfied

The installer's were very professional.

Vito

Extremely Satisfied

The installers were very professional and efficient. He answered my questions I was very pleased.

Coleen

Extremely Satisfied

The installers were very polite, nice, and they did a good job.

David

Extremely Satisfied

The installers were great. They were in & out w/ in 40 minutes. They explained everything well.

Miki

Extremely Satisfied

The installer's were fine, quick, and on time.

Elmira

Extremely Satisfied

The installers were excellent.

Hobert

Very Satisfied

The installers were courteous, helpful and professional.

Eugene

Extremely Satisfied

The installers shut off my water pump and floodedmy whole basement.

Chase

Extremely Satisfied

The installers knew what they were doing, they were efficient, and I wouldn't have anything bad to say about them, even if I had to think hard for 30minutes.

Beata

Extremely Satisfied

The installer worked hard.

Janice

Extremely Satisfied

The installer worked fast.

Vikki

Extremely Satisfied

The installer was very professional, knowledgeable and treated our property with respect. We were very satisfied.

William

Extremely Satisfied

The installer was very professional, courteous, and thorough.

Vonda

Extremely Satisfied

The installer was very polite and a gentleman. I was very satisfied.

Lorraine

Extremely Satisfied

The installer was very pleasant, neat, and clean.

Valdemar

Very Satisfied

The installer was very cordial & he cleaned upafter himself.